Revenue technology with a traceable audit path

Overview

Identify where transactions originate, how they are matched and which exceptions require review. Define consistent identifiers and the records needed to explain a transaction.

Set permissions around roles and approval responsibilities. Preserve the source records, changes and decisions that support an audit or customer query.

Measure unresolved exceptions and review workload after implementation. Useful automation helps staff investigate a problem rather than concealing it behind a summary.

Key considerations

• Define the operating decision and its owner
• Document the evidence, interfaces and assumptions
• Agree validation and handover responsibilities

Related solutions

Municipal Revenue Management

Utility Billing & Revenue Systems

Product capabilities

• Define the operating decision and its owner
• Document the evidence, interfaces and assumptions
• Agree validation and handover responsibilities